Refund policy

Thank you for shopping with ISSOO. We want you to enjoy your purchase with confidence. Please review our return and exchange policy below.

1. Returns & Exchanges for Customer Preference

We do not accept returns or exchanges due to customer preference after an order has been placed, including:

• Change of mind

• Incorrect order selection

• Sizing issues

• Differences in personal expectations

Please carefully review product descriptions, sizing information, and condition details before placing your order.

If you have any questions, feel free to contact us via Instagram DM or our contact form before purchasing.

 

 

2. Returns for Damaged or Incorrect Items

If you receive an item with a significant defect or an incorrect item, we will gladly assist with a return or exchange.

 

Requirements

• Contact us within 7 days of delivery.

• Items must be unused, unwashed, and returned with original tags and packaging.

• Return shipping costs for damaged or incorrectly shipped items will be covered by ISSOO.

3. Product-Specific Information

ISSOO Original Apparel

• Original apparel items may be shipped directly from our overseas production partners.

• In the event of any issue, our Japan-based support team will assist you.

Select & Pre-Loved Items

• These items are carefully packed and shipped from Japan.

• Pre-loved items may show minor signs of wear or age. These characteristics are considered part of the item's unique charm and are not considered defects unless significant damage is present.

4. Order Cancellations

• Orders cannot be canceled once shipping preparation has begun.

• If your order has not yet been processed, cancellation may be possible. Please contact us as soon as possible.

 

 

5. Contact Us

For return or exchange requests, please include your order number and photos of the item (if applicable).

Email: issoo.japan.official@gmail.com

Contact Form: Available through our website

Instagram: @issoo_japan_official