Privacy Policy

Last Updated: October 22, 2026

ISSOO JAPAN ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. We strive to provide a safe, secure, and enjoyable shopping experience.

This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit or make a purchase through our website, https://issoojapan.com (the "Website").

1. Information We Collect

We may collect the following types of personal information when you place an order, contact us, create an account, or use our Website:

• Your name, address, phone number, and email address

• Shipping and billing information

• Order details, purchase history, and payment status

• Information you provide when contacting us

• Account information, if you create an account

• Technical and usage information, including IP addresses, browser information, cookies, and website activity

Payment information is processed through Shopify and our payment service providers.

2. How We Use Your Information

We use your personal information for the following purposes:

1. To process orders, payments, shipping, and deliveries

2. To communicate with you about your orders and shipments

3. To respond to inquiries, returns, exchanges, and customer service requests

4. To operate, maintain, and improve our Website and services

5. To prevent fraudulent transactions, unauthorized access, and other security risks

6. To send newsletters, promotional offers, and product updates where you have provided consent or where otherwise permitted by applicable law

7. To analyze website traffic, measure advertising performance, and improve our marketing efforts

8. To comply with legal obligations and maintain required business records

3. Sharing Your Personal Information

We do not disclose your personal information to third parties except with your consent, as required or permitted by law, or as described in this Privacy Policy.

To operate our business and fulfill your orders, we may share personal information with:

• Shopify and payment service providers

• Shipping carriers, fulfillment centers, and logistics partners

• Website hosting, analytics, advertising, and marketing service providers

• Customer support providers and other service partners

Some of our products may be shipped through logistics partners located outside Japan. To fulfill these orders, we may share necessary information, such as your name, shipping address, phone number, and order details.

When transferring personal information to overseas service providers, we take appropriate steps to comply with applicable data protection laws, including providing required notices, obtaining consent where necessary, and implementing appropriate safeguards.

4. How Shopify Processes Your Information

Our online store is powered by Shopify.

Shopify may process your personal information to support order processing, payments, security, and the operation and improvement of its services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

5. Cookies and Analytics

We may use cookies and similar technologies to ensure our Website functions properly, improve your shopping experience, analyze website traffic, and measure advertising performance.

These technologies may collect information about your browsing activity, device, browser, and interactions with our Website.

Depending on the options available, you may be able to manage your cookie preferences through your browser settings or the privacy controls provided on our Website.

Please note that disabling certain cookies may affect the functionality of some parts of our Website.

6. Advertising and Marketing

We may use email marketing and online advertising to share information about our products, promotions, and services.

When using advertising platforms, information collected through cookies and similar technologies may be used to personalize advertisements, measure campaign performance, and improve our marketing activities.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Depending on where you live, you may also have the right to opt out of certain uses or sharing of your personal information for targeted advertising.

To manage your preferences, please visit:

Your Privacy Choices

7. How We Protect Your Information

We take reasonable and appropriate technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, loss, alteration, and misuse.

When working with service providers that handle personal information on our behalf, we take appropriate steps to oversee their handling of such information.

You may contact us for additional information about our data protection practices, subject to applicable legal requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal, accounting, and regulatory requirements.

When personal information is no longer needed, we take appropriate steps to delete or anonymize it, unless continued retention is required or otherwise justified by law.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request corrections or updates to inaccurate information

• Request the deletion of your personal information

• Request that we stop or restrict certain uses of your information

• Object to certain disclosures or transfers of your information

• Request information about how your personal information is used

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing your request. We will respond in accordance with applicable laws and inform you in advance if any legally permitted fees apply.

10. International Data Transfers

ISSOO JAPAN operates from Japan and serves customers internationally.

As part of our business operations, your personal information may be stored, accessed, or processed in countries outside Japan, including through Shopify and our international shipping and service partners.

Where required, we implement appropriate measures to protect personal information transferred across borders in accordance with applicable data protection laws.

11. Children's Privacy

We take care to avoid the inappropriate collection or use of personal information belonging to minors.

If you are under the age of majority in your place of residence, please obtain permission from a parent or legal guardian before making a purchase where required by applicable law.

12. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, or applicable laws.

Any updates will be posted on our Website. Where required, we will provide additional notice of material changes.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

ISSOO JAPAN

Website: https://issoojapan.com

Email: issoo.japan.official@gmail.com

For additional business operator information, including our registered business details and address, please refer to our Legal Notice under Japan's Act on Specified Commercial Transactions.